Privacy Policy

Introduction

Information We Collect

Information you provide directly

• Name, phone number, and email address when you use a contact or booking form
• Medical history or symptoms if voluntarily shared in a message
• Any other information you choose to include in your communication

Information collected automatically

• Browser type and version
• Pages visited on this website and time spent on each page
• Referring website or source
• Device type and operating system

How We Use Your Information

Information you provide is used only for the following purposes:

• To respond to your enquiry or consultation request
• To facilitate appointment booking at Painacea India or associated hospitals
• To send relevant updates or information you have requested
• To improve the content and usability of this website

We do not use your information for unsolicited marketing and we do not sell, trade, or transfer your personal information to third parties without your consent, except where required by law.

Medical Information

Any medical information you share with us – including symptoms, history, or reports – is treated with strict confidentiality. This information is used solely to respond to your clinical enquiry and is not shared with any third party without your explicit consent, except where required by law or in a medical emergency.

Cookies

This website may use cookies to improve your browsing experience. Cookies are small files placed on your device that help us understand how visitors use the site. You can choose to disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of this website.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

Your Rights

Under applicable Indian law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where it is no longer necessary
• Withdraw consent for us to use your information at any time

To exercise any of these rights, please contact us at help@painacea.in

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

Contact

For any questions about this Privacy Policy or how we handle your information, please contact us at: